Refund Policy

Last updated: August 31, 2026

1. Our approach

This policy covers product-related refund requests for Pro purchases made through Dodo Payments. If the Service materially fails to work as described and Xavonel cannot resolve the issue, contact us within 14 days of the original charge with your order number and a short description of the issue. Xavonel reviews eligible requests case by case and will reply through the contact email you provide.

2. What is not normally refundable

We generally do not provide refunds for a change of mind, unused time or Credits, failure to cancel before renewal, or content results that depend on your own review, editing, or publishing choices. Nothing in this policy limits rights that cannot be excluded under applicable law.

3. Cancelling a subscription

You can cancel at any time through the billing portal provided with your purchase and receipt. Cancellation stops future renewals and takes effect at the end of the current paid billing period. We do not provide prorated refunds for a cancelled period unless required by law.

4. How refunds are issued

When a refund is approved, Dodo Payments—the merchant of record shown on your receipt—processes it to the original payment method. Processing times depend on the payment method and financial institution. This policy does not limit any refund rights that cannot be excluded under applicable law.

5. Contact

Send refund requests to support@xavonel.com and include your order number.